Returns & refunds

Last updated: 1 October 2026

We want you to be happy with your order. As well as your legal rights set out below, if anything isn’t right please email us at hello@mercianminis.co.uk and we’ll put it right.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive the goods. To cancel, tell us in writing (email is fine) at hello@mercianminis.co.uk quoting your order reference. You don’t have to give a reason.

Returning the items

After telling us you’re cancelling, please send the items back within 14 days. Return them in their original condition and, where possible, their original packaging. You are responsible for the items until they reach us, so we recommend a tracked service and keeping your proof of postage.

You may handle the goods as you would in a shop to check them, but if their value is reduced through handling beyond that (for example, opening sealed product or assembling or painting models), we may deduct an amount reflecting that reduction from your refund.

Return postage

For change-of-mind cancellations you pay the cost of returning the items. If the items are faulty, damaged, or not as described, we cover the return postage — see below.

Refunds

We’ll refund what you paid for the returned items using the same payment method you used to order (UK delivery is free, so there’s no delivery charge to refund). We process refunds within 14 days of receiving the goods back, or of you giving us proof that you’ve sent them, whichever is sooner.

If you used blessings or our first-order offer, the refund is of the amount you actually paid. Blessings the order earned are taken back (in proportion, for a partial refund), and on a full refund any blessings you spent on it are returned to your account — see our terms.

Faulty, damaged, or not as described

Your legal rights under the Consumer Rights Act 2015 are in addition to the cancellation right above. If an item is faulty, damaged in transit, or doesn’t match its description, contact us as soon as you can and we’ll arrange a replacement or a full refund including any delivery and return postage costs. Photos of any damage help us sort it out quickly.

Some of our models are pre-owned, part-built, or come without their original box; the condition of each item is described on its product page, and goods matching their described condition aren’t considered faulty on that basis.

Contact

Mercian Minis — hello@mercianminis.co.uk. You can also reach us via the contact page.